PART A - INFORMATION ABOUT US
The “fourbyfour” platform is owned and operated by Softhunters Technology Pvt Ltd (“We”). Contact details can be found on our website at www.fourbyfour.co.in.
1. Registering as a Customer
In order to benefit from all the features of the Services available you will need to Sign-Up with us by filling the Sign-Up form. You will be asked to provide certain information about yourself including your name, contact details. You must ensure that the information provided by you is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively.
2. Provision of Services to Customers
Following Sign-Up, we will make certain services available. The services will include the comparison of Services offered at existing mileage of the Car along with the cumulative price. We reserve the right to add, change or remove services from our platform at any time.You must only book a service if you have a genuine requirement for the work to be performed. You must post Feedback in relation to the Service availed as a result of your use of the website. We are continually seeking to develop and improve the services offered and therefore we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.
3. Terms and Conditions
On Signing up to “fourbyfour” application, it is understood that Customer has agreed to the following terms and conditions. The vehicle is driven, tested (including road test outside the workshop), repaired and stored at the sole risk, responsibility and liability of the Customer. In case of any damage due to an accident, repairs will be carried out at customer cost / under the insurance of the vehicle. The customer agrees to indemnify “fourbyfour “and its affiliates” against any risk, liability, responsibility for loss or damage to the vehicle and/or life of property of all persons arising out of repairing / servicing / test driving of the vehicle when the vehicle is in custody of “fourbyfour and its affiliates” and the customer also confirms to have obtained insurance of the vehicle together with accessories and other components or articles and things therein and “fourbyfour and its affiliates” shall not be liable for any loss, damages or injury whatsoever. The customer will not hold “fourbyfour and its affiliates” responsible/liable for any delay in delivery / in carrying out of repairs / in procurement of spare parts for reasons beyond purview and control of “fourbyfour and its affiliates”. Customer is advised to remove any valuable items from the car at the time of handing over the car to “fourbyfour and its affiliates”. “fourbyfour and its affiliates” will not be responsible for any valuable / articles / items left in car by the customer. The customer undertakes to make the payment of all charges before taking the delivery of the vehicle. Terms of payments are online transfer / credit card / debit card / cash only. Salvage of accidental repaired vehicle shall be taken by the customer at the time of delivery of the vehicle. Salvage not claimed/ taken at the time of delivery will be disposed of by “fourbyfour and its affiliates”. It may not be practically possible to check/record the working or availability or condition of various components, sub assemblies, assemblies and accessories etc of the car.
4. Provision of Payment Platforms to Customers
Some services made available for booking to you include the opportunity to make payments facilitated through our service. Such payments will be made using trusted third party payment gateways. By making a payment through fourbyfour, you undertake that the credit or debit card details or third party wallet login credentials that you provide are for your own credit or debit card, to make the payment for the services booked. We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning. The total price shown for services is inclusive of the items described for that service and may not include additional services required to be done during servicing. In such a case our Service advisor will discuss for any change in scope with you and thereby additional agreements. Payment options provided may differ between service location and services offered. In cases where cash on delivery (COD) is not available as an option, full payment must be made for through a payment option offered to you before delivery of Car to you. In cases where cash on delivery (COD) is offered and selected as a payment method, full payment must be made at the time of receiving the Car. In cases where a form of online payment is offered and selected you must complete the payment in full to successfully make the booking. Payment details provided are not stored by fourbyfour and are encrypted by the payment provider selected to ensure security. If you decide to cancel your appointment, you may do at any time, preferably by phone, quoting your order number / Car registration number, or through website and Mobile Application.
5. Our Responsibilities to you
PART C - GENERAL TERMS APPLICABLE TO ALL USERS
1. Passwords and Security
2. Acceptable Use Policy
The Services allow registered users to create, edit and submit material for inclusion on or transmission via fourbyfour, including (without limitation) by creating Dealer profile, posting service bookings, responding and updating status of bookings and posting ratings feedback for automotive services. Whilst we do not seek to monitor or control the submission of information, we do reserve the right to delete, move and edit any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so. You agree to comply with all applicable laws and regulations when using fourbyfour. You are solely responsible for all Material you submit for inclusion on or transmission via fourbyfour. You must ensure that all Material you transmit is lawful and honest. In particular you must not post or transmit any Material that: • is fraudulent, dishonest or misleading; • is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws; • encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice; • infringes the copyright or other rights of any third party; • is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data). By submitting Material to us you are granting us a royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute the Material on or through fourbyfour for the purpose of operating services.
Whilst we endeavour to ensure that the information available on or through fourbyfour is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), fourbyfour permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply. Although we aim to offer you the best service possible, we make no promise that Services will meet your requirements. We cannot guarantee that Services will be fault free or continuously available. Your access to fourbyfour may occasionally be restricted to allow for repairs, maintenance or the introduction of new features.
5. Termination of Services
6. Intellectual Property
Unless otherwise stated, the copyright, database right and other intellectual property rights in fourbyfour (including without limitation all content, materials and technology used or appearing or transmitted through it) belongs to us or our licensors. All rights are reserved.
7. Privacy and Cookies
8. Customer Registration
In preview of the Telecom Regulatory Authority of India (TRAI) guidelines, you hereby authorize Softhunters Technologies Private Limited and its affiliates to communicate with you through telephone/mobile, Email, SMS or other modes of communication even if your number/numbers(s) is/are registered in the National