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Welcome to4 BY 4

Terms & Conditions

Terms & Conditions

These Terms of Use (together with the documents referred to in them) govern your use of our platform and its related websites, services, applications, and tools. By using the services you confirm that you accept these Terms of Use and that you agree to abide by them.

PART A - INFORMATION ABOUT US

The “fourbyfour” platform is owned and operated by Softhunters Technology Pvt Ltd (“We”). Contact details can be found on our website at www.fourbyfour.co.in.

1. Registering as a Customer

In order to benefit from all the features of the Services available you will need to Sign-Up with us by filling the Sign-Up form. You will be asked to provide certain information about yourself including your name, contact details. You must ensure that the information provided by you is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively.

2. Provision of Services to Customers

Following Sign-Up, we will make certain services available. The services will include the comparison of Services offered at existing mileage of the Car along with the cumulative price. We reserve the right to add, change or remove services from our platform at any time.You must only book a service if you have a genuine requirement for the work to be performed. You must post Feedback in relation to the Service availed as a result of your use of the website. We are continually seeking to develop and improve the services offered and therefore we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

3. Terms and Conditions

On Signing up to “fourbyfour” application, it is understood that Customer has agreed to the following terms and conditions. The vehicle is driven, tested (including road test outside the workshop), repaired and stored at the sole risk, responsibility and liability of the Customer. In case of any damage due to an accident, repairs will be carried out at customer cost / under the insurance of the vehicle. The customer agrees to indemnify “fourbyfour “and its affiliates” against any risk, liability, responsibility for loss or damage to the vehicle and/or life of property of all persons arising out of repairing / servicing / test driving of the vehicle when the vehicle is in custody of “fourbyfour and its affiliates” and the customer also confirms to have obtained insurance of the vehicle together with accessories and other components or articles and things therein and “fourbyfour and its affiliates” shall not be liable for any loss, damages or injury whatsoever. The customer will not hold “fourbyfour and its affiliates” responsible/liable for any delay in delivery / in carrying out of repairs / in procurement of spare parts for reasons beyond purview and control of “fourbyfour and its affiliates”. Customer is advised to remove any valuable items from the car at the time of handing over the car to “fourbyfour and its affiliates”. “fourbyfour and its affiliates” will not be responsible for any valuable / articles / items left in car by the customer. The customer undertakes to make the payment of all charges before taking the delivery of the vehicle. Terms of payments are online transfer / credit card / debit card / cash only. Salvage of accidental repaired vehicle shall be taken by the customer at the time of delivery of the vehicle. Salvage not claimed/ taken at the time of delivery will be disposed of by “fourbyfour and its affiliates”. It may not be practically possible to check/record the working or availability or condition of various components, sub assemblies, assemblies and accessories etc of the car.

4. Provision of Payment Platforms to Customers

Some services made available for booking to you include the opportunity to make payments facilitated through our service. Such payments will be made using trusted third party payment gateways. By making a payment through fourbyfour, you undertake that the credit or debit card details or third party wallet login credentials that you provide are for your own credit or debit card, to make the payment for the services booked. We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning. The total price shown for services is inclusive of the items described for that service and may not include additional services required to be done during servicing. In such a case our Service advisor will discuss for any change in scope with you and thereby additional agreements. Payment options provided may differ between service location and services offered. In cases where cash on delivery (COD) is not available as an option, full payment must be made for through a payment option offered to you before delivery of Car to you. In cases where cash on delivery (COD) is offered and selected as a payment method, full payment must be made at the time of receiving the Car. In cases where a form of online payment is offered and selected you must complete the payment in full to successfully make the booking. Payment details provided are not stored by fourbyfour and are encrypted by the payment provider selected to ensure security. If you decide to cancel your appointment, you may do at any time, preferably by phone, quoting your order number / Car registration number, or through website and Mobile Application.

5. Our Responsibilities to you

We will provide our Services to you using reasonable skill and care and in accordance with these Terms of Use. However, if you use the fourbyfour Services as a Customer you acknowledge and agree that the services we provide are subject to the following limitations and disclaimers: If you use fourbyfour you also acknowledge and agree that information contained in any sections are intended to be indicative only and will not form the basis of a binding contract between you and us.

PART C - GENERAL TERMS APPLICABLE TO ALL USERS

Part C of these Terms of Use set out certain terms and conditions which are applicable to all users of this platform including Customers and Business associates.

1. Passwords and Security

If you register to use fourbyfour Services you will be given a username and password. You must keep your ID confidential and must not disclose or share it with anyone. You are responsible for preventing unauthorised use of your ID. If you believe there has been a breach of security such as the disclosure, theft or unauthorised use of your ID, you must notify us immediately. If we reasonably believe that your ID is being used in any way which is not permitted by these Terms of Use, we reserve the right to suspend access rights immediately on giving notice to you and to block access from your ID until the issues has been resolved.

2. Acceptable Use Policy

The Services allow registered users to create, edit and submit material for inclusion on or transmission via fourbyfour, including (without limitation) by creating Dealer profile, posting service bookings, responding and updating status of bookings and posting ratings feedback for automotive services. Whilst we do not seek to monitor or control the submission of information, we do reserve the right to delete, move and edit any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so. You agree to comply with all applicable laws and regulations when using fourbyfour. You are solely responsible for all Material you submit for inclusion on or transmission via fourbyfour. You must ensure that all Material you transmit is lawful and honest. In particular you must not post or transmit any Material that: • is fraudulent, dishonest or misleading; • is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws; • encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice; • infringes the copyright or other rights of any third party; • is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data). By submitting Material to us you are granting us a royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute the Material on or through fourbyfour for the purpose of operating services.

3. Disclaimers

Whilst we endeavour to ensure that the information available on or through fourbyfour is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), fourbyfour permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply. Although we aim to offer you the best service possible, we make no promise that Services will meet your requirements. We cannot guarantee that Services will be fault free or continuously available. Your access to fourbyfour may occasionally be restricted to allow for repairs, maintenance or the introduction of new features.

4. Liability

To the fullest extent permitted by law, we exclude all liability to you for any loss of profit, loss of opportunity, loss of earnings, loss of anticipated earnings or loss of data or for any indirect or consequential losses howsoever arising out of your use of fourbyfour or any fault or problem relating to or any content received via fourbyfour. Nothing in these terms of use shall exclude or limit our liability for death or personal injury due to our negligence or for fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law. Your statutory rights as a consumer are not affected by these Terms and Conditions.

5. Termination of Services

We may suspend or cancel your registration and/ or terminate your access to fourbyfour if you are in breach of these Terms of Use or have made improper use of The Services. You may cancel your registration at any time by informing us in writing. If you do so you must stop using The Services. The suspension, cancellation or termination of your registration and your right to use The Services shall not affect either party’s statutory right or liabilities.

6. Intellectual Property

Unless otherwise stated, the copyright, database right and other intellectual property rights in fourbyfour (including without limitation all content, materials and technology used or appearing or transmitted through it) belongs to us or our licensors. All rights are reserved.

7. Privacy and Cookies

The fourbyfour platform includes areas where you are requested to input information about yourself. Any information you submit to us shall be subject to the terms of our Privacy Policy. We use cookies on our website. By registering use you are consenting to our use of cookies.

8. Customer Registration

In preview of the Telecom Regulatory Authority of India (TRAI) guidelines, you hereby authorize Softhunters Technologies Private Limited and its affiliates to communicate with you through telephone/mobile, Email, SMS or other modes of communication even if your number/numbers(s) is/are registered in the National

Privacy Policy

This privacy policy outlines the uses and protection of customer information, provided by you during the use of the website, by www.fourbyfour.co.in. www.fourbyfour.co.in is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. www.fourbyfour.co.in may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are informed of any changes. This policy was last updated on 01 October 2019.

WHAT WE COLLECT

We collect and use information about you from various sources. The amount and nature of the information collected and used varies from transaction to transaction as We may collect the following information:

  • Name and title
  • Information about your vehicle and insurance policy
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and to provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we deem to be of your interest, using the email address which you have provided.
  • • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

MAILING LIST

While providing your email address to www.fourbyfour.co.in, either during a transaction,or via subscribing to the newsletter form on news pages or any other relevant form, you agree to be included in our mailing list. Our mailing list is an opt-in mailing list, and you can un-subscribe by using the relevant link in the email. Your e-mail address will not be provided to any third party.

INFORMATION SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@fourbyfour.co.in We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • • You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to info@fourbyfour.co.in If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at info@fourbyfour.co.in.

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